Live Remote Support
Moncrief Consulting Group provides a Live Remote
Support Service to rapidly and seamlessly deliver virtual on-site
support and demonstrations to our
customers powered by GoToAssist. GoToAssist is application independent
and completely Web based, so there is no software to install on end-user
machines.
To start your session:
- Contact your consultant or representative via
Telephone
- Once our consultant has you on the line, they will
prompt you to click on this button:
- Click
on the “Smart Button”
- Your support screen will now
launch and our representative will begin by viewing your desktop
and giving you further instructions
based on your support requirements
Sage Software Support
These services are free
of charge as long as you have a current support contract with Sage
Software; these options and more are listed
on Sage’s Support site (“BOSS”) at:
http://www.sagesoftwareonline.com/eServices/main/frmLogin.aspx
You
will need to setup a User Login/ID to access the site.
- Knowledgebase - a search database for identified problems
and workarounds/solutions
- Telephone support: 800-333-5242
- FAX Support: 800-777-7336
- E-mail Support
- Sage Talk Online Forum: Share your product questions and experiences
with other users. Feedback, downloads (patches and Updates), and
much more…
(In order to avoid delays, have the following items
at hand when calling or submitting questions):
- Customer Account Number
- Product name and version – (Sage
PFW, PFW, Batchmaster)
- Network OS
- Client OS
- PAS OS
- Pervasive version
- Description of the problem
- Please include application, menu
option and error message if any.
|
